Herbalwell (ABN 35 821 854 688) (in clinic and online) is committed to protecting any private information you share with us. We comply with the relevant Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). To understand how your personal information is collected, handled and stored please this privacy policy. By providing your personal information to me, you consent to my privacy policy. 

The term ‘personal information’ in this privacy policy includes information or an opinion about an identified individual that may or may not be documented in material form.

1. Personal information collected.

• The personal information we may request from you as my client is purely for the purposes of being able to contact and identify you, along with details of your health
• Our services are based in healthcare and wellbeing. We also provide supplements and sell medicinal and beauty products to clients. The types of information collected from you includes health and lifestyle information.
• Should you be requesting employment with Herbalwell, we may require educational and training information from you. 
• We may collect your full name, date of birth, age, gender, postal address, phone details, email address, emails received from you, text messages received from you, occupation type, health and lifestyle data, prescribed medicines you are taking or have taken, family history and other factors relevant to your health case. Your case notes will record the type of services we have rendered to you.
• In order to process payment for our services, our payment system will require your payment details such as credit card number.
• Information requested from you from third parties as part of rendering our services to you, such as pathology and testing results, is also retained by us.
• Both your personal identifying and health information are only used for the purposes of providing my naturopathic and herbal health service to you, and only with your consent, or as otherwise permitted by law.

• In some circumstances we may collect personal information from third parties with your consent, is necessary for us to provide the services you request, or where authorised by law. 

2. Method of personal information collection

• Your personal information may be collected when you sign up to ournewsletter or blog, follow our social media, make a purchase on our website, email us directly or via the contact form on the website, or at the time of an appointment, educational class or workshop with us.
• In some circumstances it is not practicable to collect personal information from you directly. We may then need to collect your information from a guardian or healthcare provider involved in your health case.
• If you do not truthfully provide us with personal and health information, we may be unable to provide you with the health and treatment outcomes you are seeking.

3. Use of personal and health information

• We use your personal and health information to provide services and treatments requested by you:
• To confirm your identity and to contact you (including to process orders made by you and sending products to you)
• To collect payment from you
• To inform you of specials, competitions or specific products and services that may be relevant to you.
• To better understand our market and how to best serve our key demographics. This market research use of your personal and health information enables us to consistently improve our website, blog and social media content offering and to develop new products.
• Providing your personal information may be necessary for you to gain access to our social media.
• To send you questionnaires or diagnostic information from third parties services such as diagnostic labs, as part of a treatment program.
• To allow us to fulfil any relevant contractual requirements with our contractors
• To assess an employment application from you
• We also may use your personal information to comply with legal obligations during the resolution of grievances or disputes with you, should they arise.