4. Storage of personal and health information
- We endeavour to safely store your personal and health information from misuse, loss or disclosure. We provide reasonable physical and electronic safeguards to secure information collected from clients. Please note that during zoom or online consultations, the transmission of information over the internet is beyond our control. By participating in an online consultation, you accept responsibility for any risk of interference that online transmission may be subject to.
- Case files are destroyed after consultations cease within a reasonable time period, unless we are legally required to maintain them. We do not store payment details such as credit card details unless requested by you.
5. Disclosure of personal information
The circumstances under which we may disclose your personal information include:
- To a third part service provider to assist with the preparation or supply of health services requested by you, or IT support, debt collection or payment systems.
- Delivery providers to send products to you.
- Printers and mailing houses that assist us in providing services to you.
- Employees of Herbalwell where required on a professional basis to assist with the provision of services and products requested by you such as the preparation and postage of a medicine to you.
- To sponsors of competitions we run.
- To providers of marketing or advertising services to Herbalwell. The agents may be located within Australia or overseas.
- Any person to whom Herbalwell business name, operation and/or assets are transferred
- To legal authorities where required by law including circumstances where we may need to defend our legal rights and where there is a statutory requirement to provide personal information relating to reportable diseases.
- For marketing purposes to analytic services such as Google Analytics.
- In order to locate a missing person.
- In situations where you may be unable to act autonomously and to assist with your health care and safety.
6. Direct marketing materials
- When you purchase products from us or complete a consultation with us, we will use your personal information to send you emails for new products, services, special offers, competitions, and any future relevant events to your healthcare.
- We alone will send you email marketing. On all emails you will find an option to automatically unsubscribe should you wish to.
7. Security of personal information
- We take reasonable steps to protect your personal information from unlawful disclosure or misuse.
- Please note that any information you send to us over the internet is sent at your own risk. We cannot promise security of information sent over the internet.
8. Cookies, Google Analytics
- We reserve the right to use cookies on our website. Cookies do not capture or store your email or personally identifiable information. They identify web requests that you make, your IP, your browser type and date and time of any requests. They help us provide better browsing experiences.
- We reserve the right to use Google Analytics to analyse audience data to improve our online service and offering. This may include collection of your IP, browser data, operating system, download errors and pages accessed. This assists us in improving our website.
9. Links to third party websites
- We provide links to third party websites for the purposes of education. Blog articles specifically will link to the providers of clinical studies and evidence to support article content. Ensure that you are comfortable with the privacy policies of such websites before disclosing your personal and health information to them.